By completing the order process, all international customers are agreeing to the below terms.
INTERNATIONAL SHIPPING, FREIGHT, AND RETURN POLICY
All international shipments are shipped Freight F.O.B. Fort Collins, Colorado. We will ship international orders within 5 business days from receipt and completed payment of the order. If a product is not available at the time your order is placed, we will ship all available products on the current order and you will be asked to issue a new order for the unavailable product when the product becomes available again.
Freight damage must be properly documented upon receipt with the carrier. International customers are responsible for proper and immediate documentation including photographs, should there be any issues with product damage when the order is received.
International customers must pay actual shipping costs on all orders outside of the contiguous United States (lower 48), regardless of the weight or the number of items on the order.
All international shipments will be shipped via UPS carrier.
Damaged International Shipments
Once international shipments leave the Natural Selection Products facility, they are the sole responsibility of the International Customer and any and all damages are the responsibility of the International Customer. When and if possible, Natural Selections Products will assist International Customers in rectifying any shipping damages with the carrier. External physical damage of shipments requires notations with the carrier on the bill of lading or the delivery documents at the time of receipt. Once noted with the carrier, immediate notification and claims process with the carrier should follow. Immediate internal documentation including digital pictures of any damaged cartons and notations of the time and date should be processed with the carrier for best opportunity to validate any claims. Retention of packing materials on damaged shipments may be needed for proper claims filing.
Hidden damage of products shipped must be reported to Natural Selection Products within 5 business days of receipt of goods. Hidden damages are the sole responsibility of the International Customer and no credit or refund will be issued in whole or in part, for hidden damages once shipments leave the Natural Selection Products facility. Should hidden damages be the result of obvious neglect on the part of Natural Selection Products to adequately protect the shipment, Natural Selection Products will work with the International Customer to correct the issue.
Any claim of carrier damage that is not properly documented and processed will be the International Customer’s responsibility and Natural Selection Products will not be held liable or responsible due to such failure.
Any customer needing an instruction sheet on checking and receiving in merchandise in such a manner that any claim to the carrier is valid can contact Natural Selection Products for an instruction and check sheet.
International Duties, Taxes and Customs
Any duties and taxes associated with international shipments are the sole responsibility of the International Customer. Natural Selections Products cannot guarantee any duty or tax rates associated with international shipments and it is the International Customer’s sole responsibility to verify and pay for any additional costs, including duties and taxes, that may be applicable to shipping product internationally.
Natural Selection Products cannot guarantee the clearance of any products through the customs process. Natural Selection Products will make every reasonable effort possible in assisting the International Customer in clearing products through customs, so long as said information does not hinder, prohibit, or affect Natural Selection Products ability to conduct regular business practices within the United States.
International Customers assume all responsibility for shipments once they leave the Natural Selection Products facility and, in such, assumes all responsibility for their ability to clear customs, any duties and taxes associated with the shipment, or any additional fees that may or may not be foreseen in the shipment process.
International Return Policy
No returns of product will be considered on international shipments.